01. Advanza Consolidated (PVT) Ltd
WHO ARE WE
Advanza is a leading company based in Sri Lanka, providing high quality ICT products and services to its customers, making them innovative and reliable, which makes us the preferred choice for providing ICT solutions for our customers.
Advanza started in 2017, which has expanded over the years providing various services and ICT solutions nationally and internationally. Advanza’s aim is to always provide innovative, high quality and reliable products and services to its customers, along with after care, making sure the customer is happy and satisfied.
OUR CUSTOMERS’ ISSUE
Some of the common customer issues we handle daily are;
- Data recovery,
- PC requiring servicing,
- Software installations,
- Virus removal,
- Website problems and issues,
- App support,
- Cloud data synchronisation support,
- POS System Support
- And Much More….
OUR PRODUCT & TECHNOLOGY
Advanza offers many functional services, such as;
- IP-PBX communication Solutions,
- IT Outsourcing,
- Cloud services,
- Network, POS System support.
- Wi-Fi solutions,
- Data recovery,
- Information security,
- Home automation,
- Web Development.
- IT-Audit and corporate trainings,
- International / Local Call Center , Inbound / Outbound Services
International Call Center Services
- Inbound Call Center Services.
- Outbound Call Center Services.
- Technical Helpdesk Services .
- Disaster Recovery Services .
- E-mail Support Services .
- Chat Support Services .
- Verification Services .
- Market research Services.
Inbound Call Center Services
- Technical support and trouble shooting .
- Maintenance support .
- In bound telemarketing/sales .
- Market research from the customer’s who call in .
- Order taking and status.
- Ticket booking.
- Financial Services .
- Fixing up appointments .
- General query resolution .
- Order booking .
- Complaints/requests Management .
- Collections support activities .
- Help desk .
- Both 1st and 2nd level support .
- Troubleshooting errors .
- Query resolution .
- Lead Capture & Distribution .
- Order Capture & up-sell / Cross sell .
- Inquiry Handling .
- Response desk – dealers / retailers / franchisees.
Out Bound Call Center Services
- Telemarketing /Sales
- Market lead generation
- Market research /Surveys
- Re-selling to your earlier customers with new offers
- Database creation
- Collections
- Record verification
- Disaster management calls
- Customer loyalty
- Promotional selling – Up-selling / Cross selling
- Competition calling
- Address verification
- Payment confirmation
- Customer retentions – B2B, B2C
- Product awareness campaigns
- Complaint resolution status
- Customer surveys
- Lead generation
- Customer updates
- Market Research
- Lead Qualification
- Customer Services Audit
- Shop Competition
Infrastructure
- A dedicated leased line, which enables high speed internet access.
- Uninterrupted power supply is ensured with excellent back up services, which includes generators and UPS.
- Fun filled work atmosphere.
- We are a 24 X 7 X 365 company , suited to all time zones.
- Shift based work system enables us to process even huge volumes, ‘within time’ and ‘within budget’.
- More than 25 seats available. We are also constantly in the process of increasing the number of seats, to serve you better
- For suitable campaigns we can extend our services to 75 seats.
Brain Squad
- A team of great talent, amazing dedication and qualified professionals, working for you round the clock.
- Internationally acclaimed technical expertise.
- An exclusive library where reference material is available both in the form of books and in digital formats.
- Excellent training facilities manned by world-class trainers.
- Innovative Ideas In Production and Delivery.
WHO WORKS WITH US ?
Advanza has worked with many fine leading companies and businesses, in order to provide a more robust and innovative solutions to customer needs. Advanza provides each and every customer a personalised service, taking the time to understand their ICT problems and needs, and tailoring to provide a personalised solution to their problems, and a thorough care service in order to avoid any interruptions during business hours, whilst the problem is being dealt with.
OUR TEAM
We are a team, working to help and assist customers in fulfilling their ICT needs.
Advanza founded in 2017 by Mr T.M.G.S.Noor, which grew and now consists of managers, call centre advisors, in customer service and sales team.
Our team of highly enthusiastic and talented individuals offer along with great service, a multilingual service, whereby customers have the option to speak to someone in a language they are comfortable with, such as; English Tamil, Hindi, Malayalam and Urdu.
WHAT WE OFFER
Advanza believes in providing high quality service and nothing less, choosing Advanza means, choosing the best ICT solution provider for your personal and business needs.
What we offer is only the best and nothing less.
“We believe that Chase the quality, quantity will chase you..”
